WARRANTY

  • HOW TO CARE

    By taking off your jewellery before sleeping, showering, cleaning, applying perfume or doing sports, you are preventing it from oxidation.

  • HOW TO STORE

    Store your new pieces in a cool, dry place so it sleeps soundly and safely.

  • HOW TO CLEAN

    In the event your jewellery is exposed to water or humidity, we recommend you clean it with a soft microfibre cloth.

At Pilgrim we make everything by hand & heart which is why all our jewellery, watches, and sunglasses are warranted for a period of one (1) year from the date of purchase. Our warranty covers production and/or workmanship defects.

The warranty does not apply to normal wear and tear, scratches, accidents, negligence, loss, or stolen items.

For any claims made, proof of purchase is required:

If the warranty is claimed within 30 days of the date of purchase, Pilgrim will issue a full refund of the original purchase price using the same method of payment as originally purchased, unless the purchase was made through PayPal, in which case a credit note will be issued.If the warranty is claimed after 30 days of the date of purchase, Pilgrim will issue a credit note at the same value as the original purchase price. The credit note can be used on Pilgrim.ca or at any Pilgrim boutique.

How do I process my warranty claim?

Please email our team at support@pilgrim.ca and be sure to indicate your order number or include a copy of your receipt, along with a picture of the item, and a brief description of your claim.


If a Pilgrim partner is unable to fulfill the warranty obligation, Pilgrim will take responsibility for the warranty.

At Pilgrim we make everything by hand & heart which is why all our jewellery, watches, and sunglasses are warranted for a period of one (1) year from the date of purchase. Our warranty covers production and/ or workmanship defects.

The warranty does not apply to normal wear and tear, scratches, accidents, negligence, loss, or stolen items.

For claims on items purchased from a Pilgrim partner, proof of purchase is required. The claim will be handled by our head office team and not at a Pilgrim boutique.

A Pilgrim credit note will be issued at the same value as the original purchase price. The credit note will only be redeemable on Pilgrim.ca or any Pilgrim boutique.

How do I process my warranty claim?

Please email our team at support@pilgrim.ca and be sure to include a copy of your receipt, the name of the store where the item(s) were purchased, a picture of the item(s), and a brief description of your claim.


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