At Pilgrim we make everything by hand & heart which is why all our jewellery, watches, and sunglasses are warranted for a period of one (1) year from the date of purchase. Our warranty covers production and/or workmanship defects.

The warranty does not apply to normal wear and tear, scratches, accidents, negligence, loss, or stolen items.

For any claims made, proof of purchase is required:

If the warranty is claimed within 30 days of the date of purchase, Pilgrim will issue a full refund of the original purchase price using the same method of payment as originally purchased, unless the purchase was made through PayPal, in which case a credit note will be issued.If the warranty is claimed after 30 days of the date of purchase, Pilgrim will issue a credit note at the same value as the original purchase price. The credit note can be used on Pilgrim.ca or at any Pilgrim boutique.

Warranty Coverage Clarification

Please note that our warranty applies exclusively to the original purchase. Products acquired using a warranty credit are not eligible for additional warranty coverage.

How do I process my warranty claim?

Please email our team at support@pilgrim.ca and be sure to indicate your order number or include a copy of your receipt, along with a picture of the item, and a brief description of your claim.

If a Pilgrim partner is unable to fulfill the warranty obligation, Pilgrim will take responsibility for the warranty.

At Pilgrim we make everything by hand & heart which is why all our jewellery, watches, and sunglasses are warranted for a period of one (1) year from the date of purchase. Our warranty covers production and/ or workmanship defects.

The warranty does not apply to normal wear and tear, scratches, accidents, negligence, loss, or stolen items.

For claims on items purchased from a Pilgrim partner, proof of purchase is required. The claim will be handled by our head office team and not at a Pilgrim boutique.

A Pilgrim credit note will be issued at the same value as the original purchase price. The credit note will only be redeemable on Pilgrim.ca.

How do I process my warranty claim?

Please email our team at support@pilgrim.ca and be sure to include a copy of your receipt, the name of the store where the item(s) were purchased, a picture of the item(s), and a brief description of your claim.