You lead the floor and the numbers: driving exceptional customer experience, coaching your team, and elevating visual and operational excellence to grow sales across every facet of the store.

KEY RESPONSABILITIES

Customer experience & operations

• Leverage PILGRIM Connect to meet and exceed sales goals.
• Apply retail fundamentals and PILGRIM Signature actions to deliver best-in-class service.
• Act as a brand ambassador—values, story, and deep product expertise (trends, features, narratives).
• Oversee daily operations, including cash management and bank deposits.

Merchandising

• Use Money Mapping to guide floor decisions and visual adjustments.
• Ensure cleanliness, visual excellence, and compliance with PILGRIM standards (promotions, seasonal displays).

Inventory & loss prevention

• Own accurate receipts, transfers, cash handling, and asset protection.
• Keep shrink under 1% annually.
• Optimize back-of-house and replenishment for speed and accuracy.

Team leadership & coaching

• Build schedules aligned to traffic and SR% targets, protecting the customer experience.
• Create personal development plans for all team members.
• Motivate with contests and performance challenges.
• Run reviews with S.M.A.R.T. objectives and train using E.D.O.F.
• Recruit, train, coach, and retain top talent.
• Partner closely with the District Manager to elevate store operations.

QUALIFICATIONS

• Bilingual FR/EN, excellent written and verbal communication.
• 2+ years in a management role, ideally fashion/retail.
• Strong inventory control and visual merchandising skills.
• Proven training & team development track record.
• Results-driven sales leadership.
• Comfortable in a fast-paced, ever-evolving environment.
• Excellent time management and prioritization.
• Proficient with retail software/tech.
• Open availability for days/evenings/weekends during peak periods.

COMPENSATION & PERKS

• Commission on all personal sales
• Monthly bonus based on store performance.
• Employee discount.
• Seasonal jewelry allowance.
• Paid time off, company events, flexible start/finish, on-site parking.

As an Assistant Store Manager, you support the Store Manager in day-to-day operations and inspire your team to do their best. Proactive and results-driven, you champion excellence in sales, visual standards, and operations—while embodying Pilgrim’s values.

KEY RESPONSABILITIES

• Use Pilgrim Connect to achieve and exceed sales targets.
• Leverage Signature Pilgrim to deliver an outstanding customer experience.
• Act as a brand ambassador, understanding Pilgrim’s story and values.
• Ensure the store is optimally set for an exceptional customer journey.
• Use financial mapping to inform decisions and adjust merchandising.
• Maintain strict control of inventory, cash, and all Pilgrim assets.
• Keep inventory levels accurate and maintain shrink under 1% annually.
• Optimize stockroom organization for fast, accurate replenishment.
• Build a personalized development plan for each team member.
• Create and run contests to boost KPIs and team motivation.
• Ensure promotions, visual standards, and markdowns meet Pilgrim guidelines.
• Safeguard assets by raising awareness and coaching the team.

QUALIFICATIONS

• 2+ years in a management role, ideally in fashion retail.
• Excellent command of French (written and spoken).
• Strong organization and priority management skills.
• Proven ability to motivate, train, and develop a team.
• Adaptable, proactive, and driven by challenges.
• Availability for days, evenings, and weekends.

COMPENSATION & PERKS

• Commission on personal sales.
• Monthly bonus based on store performance.
• Employee discount + quarterly jewellery allowance.
• Paid time off, team events, flexible schedules, on-site parking.

As an Assistant Store Manager, you support the Store Manager in day-to-day operations and inspire your team to do their best. Proactive and results-driven, you champion excellence in sales, visual standards, and operations—while embodying Pilgrim’s values.

KEY RESPONSABILITIES

• Use Pilgrim Connect to achieve and exceed sales targets.
• Leverage Signature Pilgrim to deliver an outstanding customer experience.
• Act as a brand ambassador, understanding Pilgrim’s story and values.
• Ensure the store is optimally set for an exceptional customer journey.
• Use financial mapping to inform decisions and adjust merchandising.
• Maintain strict control of inventory, cash, and all Pilgrim assets.
• Keep inventory levels accurate and maintain shrink under 1% annually.
• Optimize stockroom organization for fast, accurate replenishment.
• Build a personalized development plan for each team member.
• Create and run contests to boost KPIs and team motivation.
• Ensure promotions, visual standards, and markdowns meet Pilgrim guidelines.
• Safeguard assets by raising awareness and coaching the team.

QUALIFICATIONS

• 2+ years in a management role, ideally in fashion retail.
• Excellent command of French (written and spoken).
• Strong organization and priority management skills.
• Proven ability to motivate, train, and develop a team.
• Adaptable, proactive, and driven by challenges.
• Availability for days, evenings, and weekends.

COMPENSATION & PERKS

• Commission on personal sales.
• Monthly bonus based on store performance.
• Employee discount + quarterly jewellery allowance.
• Paid time off, team events, flexible schedules, on-site parking.