If you are not completely satisfied with your Pilgrim.ca purchase, we accept returns of unworn merchandise in the original packaging within 30 days of delivery. All sale/markdown items are deemed final sale. Online purchases can be exchanged in-store only.

Pilgrim reserves the right to refuse returned products that are used, worn, or altered in any way. All packaging must be intact and included in your return.

For Canadian and American customers, refunds will be issued on the original method of payment with the exception of Paypal.

PayPal transactions are not eligible for a PayPal refund, instead a Pilgrim credit note will be issued. This credit note can be used online for purchases made at pilgrim.ca

HOW DO I BEGIN MY ONLINE RETURN?

To process your online return, you can either contact our Customer service at: support@pilgrim.ca

Please ensure that your email includes:

- Your order number

- A brief description of the reason for your return

Once approved, our team will provide you with a return label and instructions. To return the package through Canada Post, a return postage fee of $8.00 (plus applicable taxes) will be deducted from your refund. Or, you can either bring it back to our head office free of charge at 101 rue de Louvain O. Suite Pilgrim, 101 Rue de Louvain O Bureau P, Montréal, QC H2N 1A3 or use a shipping provider of your choice.

When your return is received, the refund will be processed in 5 to 7 business days.

If you are not completely satisfied with your Pilgrim purchase, we accept returns of unworn merchandise in the original packaging within 30 days of delivery. All sale/markdown items are deemed final sale.

Pilgrim reserves the right to refuse returned products that are used, worn, or altered in any way. All packaging must be intact and included in your return.

Online purchases returned in store cannot be refunded; only exchanges are accepted.

Pilgrim offers an extended holiday return policy for transactions made between November 1st and December 25th. Items purchased during the Holiday period are eligible for returns up until January 31st.

If your item goes on sale within 14 days of the original purchase date, Pilgrim offers a one-time price adjustment to the sale price. Please note that we do not offer price adjustments on promotional items or during promotional periods; for example, Black Friday, Boxing Day, Flash Sales, etc.
Price adjustments for Pilgrim.ca orders are to be processed through our head office customer service team and cannot be processed at any Pilgrim boutique.

- For customers who used a credit card as the original payment method, your price adjustment will be issued back on the original credit card used to make the purchase.

- For customers who used PayPal as the original payment method, your price adjustment will be issued as a Pilgrim credit note, that can be used on Pilgrim.ca or at any Pilgrim boutique.

How do I begin my price adjustment?

To process your Pilgrim.ca price adjustment, please contact our customer service team at: support@pilgrim.ca
Ensure that your email includes your order number. Please allow between 5 to 7 business days for the price adjustment refund to be processed.