If you are not completely satisfied with your Pilgrim.ca purchase, we accept returns of unworn merchandise in the original packaging within 30 days of delivery. All sale/markdown items are deemed final sale. Online purchases can be exchanged in-store only.
Pilgrim reserves the right to refuse returned products that are used, worn, or altered in any way. All packaging must be intact and included in your return.
For Canadian and American customers, refunds will be issued on the original method of payment with the exception of Paypal.
PayPal transactions are not eligible for a PayPal refund, instead a Pilgrim credit note will be issued. This credit note can be used online for purchases made at pilgrim.ca
HOW DO I BEGIN MY ONLINE RETURN?
To process your online return, you can either contact our Customer service at: firstname.lastname@example.org
Please ensure that your email includes:
- Your order number
- A brief description of the reason for your return
Once approved, our team will provide you with a return label and instructions. To return the package through Canada Post, a return postage fee of $8.00 (plus applicable taxes) will be deducted from your refund. Or, you can either bring it back to our head office free of charge at 101 rue de Louvain O. Suite Pilgrim, 101 Rue de Louvain O Bureau P, Montréal, QC H2N 1A3 or use a shipping provider of your choice.
When your return is received, the refund will be processed in 5 to 7 business days.