FAQ

Shipping

FREE SHIPPING & NO DUTY ON ALL ORDERS ABOVE $85

CANADA
STANDARD - 3-9 BUSINESS DAYS
EXPRESS – 1-2 BUSINESS DAYS

UNITED-STATES
STANDARD – 4-8 BUSINESS DAYS
EXPRESS – 2-3 BUSINESS DAYS

CURBSIDE PICK-UP - MONTREAL
Head office - 101 rue de Louvain O. Montréal, Québec, H2N 1A3, Suite P.

Orders may take up to 2 hours to be ready (next business day only)


How much will shipping cost?

For standard shipping, the cost ranges between $8 and $14, and for express shipping, it ranges between $12 and 19$.

Pilgrim North America Inc. ships all over Canada, the United States, and Mexico from Montreal, Quebec. On orders over $85, we offer free shipping. There are no duties to expect on your end; we cover them fully. We ship via Canada Post Expedited. Orders may take up to 1 business day to process.

If you have any questions regarding your online order status, please contact us via support@pilgrim.ca


Canada, the United States, and Mexico only. For other regions, please contact the head office in Europe.


My Order

If you would like to cancel your order, please send us an email regarding your online order: support@pilgrim.ca

Including the reason for the cancellation and the order number, please.


If you receive the wrong product, please send us an email regarding your order: support@pilgrim.ca

Including the picture of the wrong jewelry and the order number, please.


We are unable to offer exchanges for online purchases unless the exchange is completed in person at a Pilgrim boutique.

Please refer to our return policy.

For those that wish to return or exchange their Pilgrim.ca purchase at a Pilgrim boutique, please note the following: 

- If you are not completely satisfied with your Pilgrim.ca purchase, we accept returns or exchanges of unworn merchandise in its original packaging within 30 days of the date of purchase. For online purchases returned in store, we are unable to provide credit card or PayPal return payment. Pilgrim.ca purchases will be refunded with a Pilgrim credit note if returned in store.

- Pilgrim reserves the right to refuse returns and/or exchange products that have been used, worn, or altered in any way.

- All sale/markdown items are deemed final sale.

If you receive faulty items, please send us an email regarding
your order: support@pilgrim.ca

Including the picture of the faulty jewellery and the order number please.


Product

To process your Pilgrim.ca return, please contact our Customer
Service Team at: support@pilgrim.ca

Ensure that your email includes:

- Your order number

- A photo of the item(s)

- A brief description of the reason for your return.

Once approved, our team will provide you with a return label and instructions. When your return is received, the refund will be processed in to 7 business days.


We want your new jewellery to stay in optimal condition! By taking off your jewellery before sleeping, showering, cleaning, applying perfume, or doing sports you are protecting it from oxidation. 

In the event your jewellery would be exposed to water or humidity, we recommend you clean it with a soft cloth. Store your new pieces in a cool, dry place. By following these care instructions, your Pilgrim
jewellery will stay nice and shiny!


Yes, we only offer an extended warranty on holidays. Return and exchange policy: Pilgrim offers an extended holiday return policy for transactions made between November 1st and December 25th. Items purchased during the holiday period are eligible for return until January 31st.


YOUR JEWELLERY WILL THANK YOU LATER

MICROFIBRE CLOTH

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