FAQ

My Order

If you would like to cancel your order, please send us an email regarding your online order: support@pilgrim.ca

Including the reason for the cancellation and the order number, please.


If you receive the wrong product, please send us an email regarding your order: support@pilgrim.ca

Including the picture of the wrong jewelry and the order number, please.


We are unable to offer exchanges for online purchases unless the exchange is completed in person at a Pilgrim boutique.

Please refer to our return policy.

For those that wish to return or exchange their Pilgrim.ca purchase at a Pilgrim boutique, please note the following: 

- If you are not completely satisfied with your Pilgrim.ca purchase, we accept returns or exchanges of unworn merchandise in its original packaging within 30 days of the date of purchase. For online purchases returned in store, we are unable to provide credit card or PayPal return payment. Pilgrim.ca purchases will be refunded with a Pilgrim credit note if returned in store.

- Pilgrim reserves the right to refuse returns and/or exchange products that have been used, worn, or altered in any way.

- All sale/markdown items are deemed final sale.

If you receive faulty items, please send us an email regarding
your order: support@pilgrim.ca

Including the picture of the faulty jewellery and the order number please.


GIFT CARDS

Gift Cards purchased in a Pilgrim boutique are only redeemable in a Pilgrim Boutique. eGift Cards are redeemable towards purchasing Pilgrim branded merchandise on Pilgrim.ca. Gift Cards must be present when being used for payment in-store. Gift Cards or eGift Cards are not refundable and non-transferable. Gift Cards or eGift Cards may not be redeemed for cash or used to purchase any other Gift Cards or eGift Cards. Pilgrim North America Inc. is not responsible for lost or stolen gift cards or eGift cards.