We are unable to offer exchanges for online purchases unless the exchange is completed in person at a Pilgrim boutique.
Please refer to our return policy.
For those that wish to return or exchange their Pilgrim.ca purchase at a Pilgrim boutique, please note the following:
- If you are not completely satisfied with your Pilgrim.ca purchase, we accept returns or exchanges of unworn merchandise in its original packaging within 30 days of the date of purchase. For online purchases returned in store, we are unable to provide credit card or PayPal return payment. Pilgrim.ca purchases will be refunded with a Pilgrim credit note if returned in store.
- Pilgrim reserves the right to refuse returns and/or exchange products that have been used, worn, or altered in any way.
- All sale/markdown items are deemed final sale.
If you receive faulty items, please send us an email regarding
your order: firstname.lastname@example.org
Including the picture of the faulty jewellery and the order number please.