Thank you for visiting Pilgrim North America Inc (“Pilgrim”) website ( We have created this policy to provide you with information about how we collect, use, share and protect information from our sites, mobile applications and social media pages (collectively called the “Sites”), or when you otherwise interact with us. This notice applies to consumers from our Sites in Canada only.


Information you provide: When you register an account, we collect some Personal Data (that is, any information relating to an identified or identifiable natural person), such as your name, title, email address, phone number, billing information and other similar information.

Device Identifiers: When you access the Site by or through a device, we may access, collect, monitor and/or remotely store one or more “device identifiers”. Device identifiers allow us to uniquely identify your device and are used to enhance the Service (including sending updates and information from the Service). A device identifier does not collect or share any personally identifiable information about you. A device identifier may be used in conjunction with personally identifiable information.

Analytics: When you access our Site, we may collect information (either directly or using third party services) using logging and cookies which can sometimes be correlated with Personal Information. We use this information to monitor and analyse use and interest in the Service.

Log data: As with most website and technology, services delivered over the Internet, our servers automatically collect information when you access or use our Site and record it in log files. This log data may include the Internet Protocol (IP) address, the address of the web page visited before using the Site, the purchases that you make, the products you viewed, browser type and settings, the date and time the Site was accessed, information about browser configuration and plugins, language preferences and cookie data.

Cookie Information: A cookie is a piece of text stored by a User’s web browser, they enable the browser to remember passwords, orders and preferences when visiting a website. We use cookies and similar technologies such as pixel tags in our Site that help us collect certain usage data about you (such as your preferences and to process shopping cart items), which may become Personal Data due to direct association with you. The Site may also include cookies and similar tracking technologies of third parties, which may collect information about you via the Site and across other Site and online services. Our use of cookies and similar technologies such as pixel tags are generally for operational purposes, website performance purposes, enhancing functionality of the Site and advertising.


Pilgrim use information collected for a variety of business purposes such as:

  • Providing you with tailored content, services, advertisements and offers
  • Responding to your questions and providing news and updates about our products;
  • Verifying your identity;
  • Fulfilling product purchases;
  • Communicating about your account(s) and activities on the Sites;
  • Improving the effectiveness of our Sites, stores, customer service, and product offerings;
  • To conduct research and analytics related to our operations;
  • Allowing you to log in with a social media account and share activities on your social media pages, such as Facebook;
  • Processing applications and transactions;
  • Posting your content and consumer reviews on the Sites, our social media pages and related third party sites that retail or feature our brands and products;


Pilgrim does not rent, trade or transfer your personal information with third parties except to provide the services or products requested by you with your permission or under the following circumstances:

  • Shipping company, credit card processing company, payment service provider, email service provider or any other third party necessary in order to fulfill an order placed on our Site. These third parties are prohibited from using your personal information for promotional purposes.
  • Pilgrim shares Non-personal information for purposes of better understanding the usage of Site by Users and improving on that experience Pilgrim reserves the right to disclose your personal information as required by law.
  • When Pilgrim believes disclosure is necessary protect our rights or to comply with a legal process
  • In the event it is necessary to prevent, investigate or take action regarding unlawful, illegal or suspicious activities
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Pilgrim about Pilgrim’s users is among the assets transferred.

All information voluntarily shared by you through forums, comments, or blog posts are publicly available and your username is visible by other Users. Information voluntarily shared by you to Site is not considered personal information and is not subject to this Privacy Policy. Pilgrim is not responsible for any information you submit that can be read by other Users and can be used to send you unsolicited information by other Users.

Pilgrim might from time to time choose to post personal information about a user for promotional or Site purposes.


Pilgrim will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Pilgrim will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods. In addition, you agree to our Messaging Terms ( and Messaging Privacy Policy (


Pilgrim North America Inc.
101 Rue de Louvain O, Bureau P,
Montréal, QC H2N 1A3
Phone: +1 866-658-3088
Email :